FAQ

Payment:

All items will only be dispatched after payment has been cleared.

 For bespoke items, I may ask for a deposit to to be paid to secure your project. This covers my time to create/design something unique to yourself, and will be taken off the total price of your order.

Delivery:

All items will be dispatched once payment has been cleared.

I send items out via Royal Mail 1st class delivery to ensure items reach you promptly. (usually within 3 days)

Please note: Special delivery/next day delivery will incur a higher postage charge.

International Standard from Royal Mail (formerly airmail) endeavors to deliver to EU within 5-10 working days. If you require a tracked service, please get in touch.

For shipping rates to countries out with the EU, please get in touch for shipping costs.

Bespoke and Wholesale:

I will happily undertake custom orders for custom items, please contact me to discuss your requirements. A Private listing will be created for you upon completion to purchase your custom piece.

For all wholesale requests, please send an Email stating your company, all relevant links and information to [email protected]


Caring for your Items:

+ Keep them stored out of direct sunlight, otherwise you're in danger of the fabric bleaching out.

+ Do your best to stop them getting wet. Although I spend a lot of time starching fabric prior to making items, if they get wet then there is a chance of them falling flat - although this is mostly something you need to be aware of with the larger open petal pieces. Smaller petals and sakura petals are generally just fine, but it depends on the fabric. (eg. kimono silks/silk are the worst offenders for dealing with moisture as they're so delicate. I tend to use heavier fabric to avoid this. )

+ If they mis shape slightly from storage or wear, then just give them a gentle pinch or prod to put them back into place. I recommend keeping them flat in the box I send them out in. If pointed petal kanzashi pieces become misshapen and giving them a prod doesn't work, then you can *Lightly* press the petal with a clean hair straightener so re-straighten. Please be careful when dealing with heat appliances.

+Try not to get them dirty, as they're not machine washable - they will fall to bits if they go into the washing machine. I'm currently working to see how they dry clean, and will advise everyone on this once I have gotten results.